If you pay for a stream you will not be given a refund. VRVL will only give the subscriber a refund if the stream does not play or if you pre-purchase a Pay-Per-View stream but do not watch the PPV stream and the stream is not available on the Stream-On-Demand page after the stream ends then VRVL will provide you a refund. VRVL is not responsible for stream sound, lighting, clarity, quality, buffering or streamer content. It is the subscriber’s responsibility to evaluate the streamer’s content by way of viewing the streamer’s social media and YouTube video content. You the subscriber must contact the streamer if you need clarity about the streamer’s channel and content. The streamer controls their channel’s content not VRVL.
To request a refund please email firstname.lastname@example.org or Call 1-800-782-5440